U.S. MedSci upholds a realistic, outcome-focused outlook in delivering their solutions—a significant shift from healthcare technology that tries to appeal to too many stakeholders in the healthcare setting. From its very founding, the team was focused on working for micro causes and perfecting the company’s offerings before duplicating the results to other areas, or as the President articulates, “feeding villages before trying to solve world hunger.” The unique business model adopted by U.S. MedSci entails delivering value to their customers through practical software solutions and actionable insights, and not by selling data itself.
The company’s core platform, PatientSphere, collates data from a broad range of diagnostic, psychological, behavioral, clinical, functional, and psychosocial test results, to build a digital timeline of a patient’s care episode. The digital timeline portrays a network of interconnected events in the patient’s healthcare and medication record, which would otherwise go unnoticed by physicians, to create a holistic and multi-disciplinary view of patient data for physicians to derive insights. The platform surfaces profound effects of medication, treatment options, and the general response of the patient, correlating them to other areas of the patient’s life.
More recently, the company launched its Revenue Cycle Management (RCM) platform, RevenueSphere, which ties together financial metrics along with PatientSphere’s original assessment structure and the customers’ EMR data. The underlying value of this seamless integration reflects on an entirely novel approach of creating a dataset formed by the synthesis of information from various sources, infused with the cost metrics for various treatment options. In doing so, U.S. MedSci enables healthcare providers to invite their patients to be a part of the decision-making process. Based on the diagnostic results and digital timeline built by PatientSphere, providers can closely monitor efficacy of the course of treatment and respond to changes earlier. This can drive down the cost of treatment for an individual patient and have a significant impact on cost reduction from a population health viewpoint.
In a particular instance, the outcomes tracker correlated the innate interdependence of pain and depression for a patient with pain.
The outcomes tracker, however, unraveled another trend in the digital timeline—the patient was going through a major depressive episode due to a traumatic life event. With the knowledge that pain and depression are comorbid, the provider has insight to treat the depression which not only improves the patient’s depression, but also the pain and functional score. Empowered by observations surfaced by such correlation, the physician can make a better judgment of scheduling the best treatment for the patient, rather than basing decisions on singular data points.
The solution also entails other features and measures, validated by various clinical experts, and points out addiction to certain medications, suicidal tendencies, patient’s response to medication. Sphere also serves as a platform for physicians to perform a myriad of revenue generating services such as digital testing, telemedicine services, preventive health, and other ancillary services.
A father of two, Mack has experienced firsthand that communication is more about hearing and less about being heard. He remarks that many leaders become so unyielding in attempts to impose their own views that they forgo opportunities truly listen to customers and employees, and to what the market is telling them. These insights, Mack continues, can help mold strategy, or develop organizational culture. Encouraging a culture of proactive people, entrusting them with responsibility, and allowing them to 'spread their wings', defines what U.S. MedSci is all about.